Return & Refund Policy for Toubob.com

At Toubob.com, customer satisfaction is our top priority. We recognize that sometimes items may not meet your expectations, and you may need to return a product. This Return & Refund Policy outlines the process for returns, exchanges, and refunds to ensure a seamless shopping experience.

1. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Condition: The item must be unused, unwashed, and in its original packaging with all tags and labels attached.

  • Timeframe: Return requests must be made within 30 days of receiving your order. After 30 days, we are unable to process refunds or exchanges.

  • Proof of Purchase: A valid proof of purchase (such as an order confirmation email or receipt) is required.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines).

  • Custom-made or personalized items.

  • Intimate or sanitary products, such as underwear or swimwear.

  • Downloadable software or digital content.

  • Gift cards.

  • Items that are damaged or missing parts for reasons not caused by our error.

Additional non-returnable items may be noted on their respective product pages.

3. How to Initiate a Return

Follow these steps to initiate a return:

  1. Contact Us: Email [email protected] with your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Return Instructions: Once your request is reviewed, we will provide return instructions, including a return authorization number (RMA) and return shipping address.

  3. Ship the Item: Securely package the item and return it using a trackable shipping service. You are responsible for return shipping costs, which are non-refundable.

4. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

  • Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts due to reasons not caused by us.

  • Late or Missing Refunds: If you have not received your refund, check your bank account and contact your credit card provider, as processing times may vary. If further assistance is needed, email [email protected].

5. Exchanges

We only replace defective or damaged items. To request an exchange for the same product, email [email protected] with details of the issue, and we will provide further instructions.

6. Return Shipping Costs

You are responsible for covering the return shipping fees. If a refund is issued, the cost of return shipping may be deducted from the refund amount.

7. Damaged or Defective Items

If you receive a damaged or defective item, contact [email protected] immediately. Please include your order number, a description of the issue, and photos of the damaged item. We will work to resolve the issue promptly, which may include providing a replacement or a full refund.

8. Order Cancellations

Orders can only be canceled before processing for shipment. Once shipped, cancellations are no longer possible. If your order is in transit, you must follow the return process upon delivery. To cancel an order, contact [email protected] as soon as possible.

9. Contact Information

For any questions regarding our Return & Refund Policy, reach out to us at:

Our customer service team is here to assist with any concerns related to returns, refunds, or exchanges.